Ceintuurbaan 248, 1072GG,
Amsterdam

We’re open 7 Days a week!

Monday: 10:00 – 18:30

Tuesday: 10:00 – 18:30

Wednesday: 10:00 – 18:30

Thursday: 10:00 – 21:00

Friday: 10:00 – 18:30

Saturday: 10:00 – 18:30

Sunday funday: 11:00 – 17:00

Frequently Asked Questions

Check out this FAQ! If you have any other questions feel free to contact us.

Behind The Pines Amsterdam

The beating heart of our company is the store in Amsterdam. This is where it all happens and where we work everyday to inspire people about snowboarding, surfing, fashion and outdoor living. Being snowboarders ourselves, it’s a dream working with the amazing products that our store offers. If you ever have the chance we would definitely encourage you to stop by and say hello in Amsterdam, especially if you need any help or advice about snowboarding, surfing or anything related! You can also give us a call anytime:)

 

Shipping & delivery

We are a company based in Amsterdam, everything on our webshop will be shipped from our main adres in Amsterdam.

All orders placed on workdays before 16:00 will be shipped the same day. Orders placed on saturdays, sundays and mondays will be delivered on tuesday in the Netherlands. Orders that are shipped to other countries will have a different delivery time according to the used shipping company.

if you choose the option “local pickup” as a shipping method your order can be picked up at the store in Amsterdam right away.

Are the products a gift? let us know in the comments of your order and we will giftwrap it for you!

Below is a list of shipping costs for all countries we ship to and the order amount needed to apply for free shipping;

Netherlands: €4,95 Free Shipping for orders over €50

Belgium/Luxembourgh: €6,95 Free Shipping for orders over €100

Germany: €7,95 Free Shipping for orders over €100

France: €7,95 Free Shipping for orders over €100

Italy: €7,95 Free Shipping for orders over €100

Spain: €7,95 Free Shipping for orders over €100

Switserland: €7,95 Free Shipping for orders over €100

Austria: €7,95 Free Shipping for orders over €100

Sweden: €7,95 Free Shipping for orders over €100

Norway: €7,95 Free Shipping for orders over €100

Finland: €7,95 Free Shipping for orders over €100

Denmark: €7,95 Free Shipping for orders over €100

United Kingdom: €7,95 Free Shipping for orders over €100

Canada: €25 Free Shipping for orders over €250

USA: €25 Free Shipping for orders over €250

Which payment methods are accepted in the online store?

We accept almost everything! but to be specific; Ideal, Mastercard, Visa, Paypal, KBC, Bitcoin, Bankcontact/Mister Cash, Sofort Banking, KBC

What exactly happens after ordering?

Once we receive your order we will start collecting the ordered products and ready your order for shipment. You will receive an email once the order is ready to be shipped with tracking info.

Do I receive an invoice for my order?

Invoices will be sent by email and also be included in the shipment.

Returns & warranty

Products can be returned within 30 days. With each order there is a return form included,
you can fill this out and include it in the return. you can also download the return form here; Behind The Pines Returnform

Returns can be sent to;

Ceintuurbaan 248
1072GG
Amsterdam

Once we receive your return order we will process your return as fast as possible. Usually this takes a few days once we received your order. If you ordered the wrong size or color and want to change it we ship the package the same day we receive your return.

If you need any help don’t hesitate to contact us!

Snowboard & ski service and maintenance

Does your snowboard or ski’s needs servicing? Drop by the store to let ys do it for you. We Wax, polish, sharpen edges and repair if necessary for € 25. You do not have to make an appointment for this and can bring your snowboard and skis to the store in Amsterdam at all times during opening hours. Maintenance takes an average of one day and can also be done within a day!.

Terms and conditions

Welcome to our webstore! The following conditions guide the use of and trade on our webstore. These conditions can be adjusted from time to time.

General info

You can purchase our product through our webstore. If you have any questions you can easily contact us via email (info@behindthepines.eu) or by phone (+31 20 337 6718).

All goods remain our property until the payment is made, all attempts of fraud will be reported to the police. Behind The Pines reserves the right to cancel, suspend, or further examine an order on suspicion, even if the delivery time is affected. No other payment options will be accepted in addition to the listed options.

Behind the Pines reserves the right to have minor deviations in the material, colour, weight, dimensions, or production on our store. This also applies to errors in the price and changes in stocks. All prices include Dutch VAT (21%). Delivery Shipments are handled by Post NL in the Netherlands. The order will be sent to the address that you filled in during the checkout unless you have indicated otherwise in the checkout menu. Purchases made on working days before 16:00 PM will be shipped the same day.

We have all products available on the webshop in stock in our physical store in Amsterdam, all products will be shipped from this location. If you want to cancel an order, please contact us as soon as possible via info@behindthepines.eu or give us a call on +31 20 337 6718. Orders can be returned up to 30 days in the original and undamaged packaging. The return costs are for the buyer.

Damaged goods must be reported to the delivery person or collection point. When returning orders / products you are responsible for the delivery of the goods.

Payment

On our webstore you can use the following payment methods:

  • IDEAL
  • Paypal
  • Credit card (Mastercard, Visa)
  • Bitcoin
  • KBC / CBC payment button
  • Banccontact / Mister Cash

Behind The Pines does not charge extra for payments through our payment options and all our card details are handled securely by the payment service provider Mollie. All information regarding your credit card is encrypted and secured. Behind The Pines reserves the right to cancel, suspend or further examine an order on suspicion, even if the delivery time is affected.

Exchange / return 

When purchasing products, you have the option of revoking the purchase agreement within 30 days without giving any reason. This 30 day period starts with the sale of goods on the day after receipt of the product by you or a representative designated by you and made known to us. The right of withdrawal can be exercised by completing the attached return form and returning the products.

In order to meet the withdrawal period, it is sufficient that the revocation declaration or the products have been sent on time.Behind The Pines adheres to the applicable laws and regulations regarding the right of withdrawal. This also includes the costs for returning a product. If you return or exchange your product, the shipping costs are for your own account. If you have to return a product in connection with warranty conditions and / or the product has been delivered incorrectly, the shipping costs will be reimbursed by us.

Security

All information regarding your credit card is encrypted and secured. Most web browsers use symbols or the default https: // to show that the page you are visiting is protected. Behind The Pines works together with Mollie for the repayment of the credit card payments. In accordance with Dutch law, we require your approval for the processing of your personal data. Receiving your personal information helps us improving the shopping experience and service. We will never sell your personal information to third parties without your permission.

Force Majeure

In case of war, civil war, revolution, revolt, strike, exclusion, blockade, natural disaster, measures by the government or similar circumstances, force majeure will be applied. This means that these conditions cannot be implemented or only partially. If this happens we will try our best to inform you about this.

By using our webshop you agree to the terms and conditions.

Contact us!

Our door is open 7 days a week. Please feel free to contact us if you need any help.
info@behindthepines.eu

You can also reach us by phone during opening hours: +31 20 337 6718