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FAQ
Frequently Asked Questions (FAQ)
Orders
How do I place an order?
Choose your desired product and size, add it to your shopping cart, and follow the checkout steps. After placing your order, you’ll receive a confirmation email.
Can I change or cancel my order?
Please contact us as soon as possible via info@behindthepines.eu or give us a call. If your order hasn’t been shipped yet, we can often still make adjustments.
Shipping
What are the shipping costs?
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Netherlands: Free shipping for orders over €50.
For orders under €50, shipping is €4.95 (NL). -
Other EU countries: Rates vary by country and are calculated at checkout.
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Free shipping thresholds:
Netherlands: Free from €50
Belgium & Luxembourg: Free from €75
Germany & France: Free from €150
Rest of Europe: Free from €200
How long does shipping take?
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Netherlands & Belgium: 1-2 business days.
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Other EU countries: 3-7 business days.
Which carriers do you use?
We ship with PostNL, DHL, and UPS depending on your location.
Returns
Can I return my order?
Yes, you can return your order within 30 days of receiving it.
How do I return a product?
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Register your return via our return portal.
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Send the item back in its original condition and packaging.
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Once we’ve received and checked the return, you’ll be refunded within 7 days.
Are there any costs for returns?
Yes, return shipping costs are at your own expense.
Payments
Which payment methods do you accept?
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iDEAL
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Bancontact
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KBC
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PayPal
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Credit Cards (Visa, MasterCard, American Express)
- Apple / Google pay
- Klarna
- Bitcoin
Can I pay later?
Yes, we offer afterpay services via Klarna
Contact
How can I contact your customer service?
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Email: info@behindthepines.eu
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Phone: +31 (0)20 337 6718
Do you have a physical store?
Yes!! You’re welcome to visit our store in Amsterdam:
Behind The Pines Store - the hart of our company.
Ceintuurbaan 248, 1072GG Amsterdam