How do I place an order?

Choose your desired product and size, add it to your shopping cart, and follow the checkout steps. After placing your order, you’ll receive a confirmation email.

Can I change or cancel my order?

Please contact us as soon as possible via info@behindthepines.eu or give us a call. If your order hasn’t been shipped yet, we can often still make adjustments.

What are the shipping costs?

• Netherlands, free shipping for orders over €50. Orders under €50 cost €4.95.
• Other EU countries, rates vary by country and are calculated at checkout.

Free shipping thresholds

• Netherlands, free from €50
• Belgium & Luxembourg, free from €75
• Germany & France, free from €150
• Rest of Europe, free from €200

How long does shipping take?

• Netherlands & Belgium, 1 to 2 business days
• Other EU countries, 2 to 5 business days

Which carriers do you use?

We ship with PostNL, DHL, and UPS depending on your location.

Can I return my order?

Yes, you can return your order within 30 days of receiving it.

How do I return a product?

1. Register your return via our return portal.
2. Send the item back in its original condition and packaging.
3. Once we’ve received and checked the return, you’ll be refunded within 7 days.

Are there any costs for returns?

Yes, return shipping costs are at your own expense.

Which payment methods do you accept?

Can I pay later?

Yes, we offer pay later services via Klarna.

How can I contact customer service?

• Email, info@behindthepines.eu
• Phone, +31 (0)20 337 6718

Do you have a physical store?

Yes, you’re welcome to visit our store in Amsterdam.

Behind The Pines Store, the heart of our company.
Ceintuurbaan 248, 1072 GG Amsterdam