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Privacy Policy

At Behind The Pines, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and store your information when you visit our website or place an order through Behind The Pines.

By using our website, you agree to the practices described in this policy.

Personal Data We Collect

When you visit or use Behind The Pines, we may collect the following information:

Order & Contact Information

Including:

• Name

• Billing and shipping address

• Email address

• Phone number

We use this information to process orders, provide customer support, arrange shipping, and communicate about purchases or returns.

Payment Information

Payments are securely processed through trusted third-party payment providers. Behind The Pines does not store full credit card details on our own servers.

Website Usage Data

We use cookies and similar technologies to understand how visitors use our website, improve performance, and personalise the shopping experience.

This may include:

• Device information

• Browser type

• IP address

• Pages visited

• Products viewed

• Referral sources

Marketing & Communication Preferences

If you subscribe to our newsletter or marketing communications, we may store your preferences and interaction data to improve future communication.

You can unsubscribe at any time through the link included in our emails.

How We Use Your Data

We use personal data to:

• Process and deliver orders

• Provide customer service

• Handle returns and warranty requests

• Improve our website and services

• Prevent fraud and unauthorized activity

• Send order updates and marketing communications

• Analyse website performance and customer experience

Sharing Personal Data

We only share personal data with trusted third parties when necessary to operate our business and provide our services.

This may include:

• Payment providers

• Shipping and logistics partners

• Email and marketing platforms

• Website hosting and IT service providers

• Analytics providers

We never sell or rent your personal data to third parties.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, tax, accounting, and warranty obligations.

Cookies

Behind The Pines uses cookies and similar technologies to improve functionality, analyse website traffic, and personalise content.

You can control or disable cookies through your browser settings. Please note that certain parts of the website may not function properly without cookies enabled.

Your Rights

Under applicable privacy legislation, including the GDPR, you have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict or object to processing

• Withdraw consent for marketing communications

• Request transfer of your data

To exercise any of these rights, please contact us using the details below.

Data Security

We take appropriate technical and organizational measures to protect personal data against unauthorized access, misuse, loss, disclosure, or alteration.

While no online system can ever be guaranteed completely secure, we continuously work to maintain a safe and secure shopping environment.

Contact Information

If you have questions regarding this privacy policy or your personal data, please contact:

Behind The Pines
Ceintuurbaan 248-H
1072 GG Amsterdam
The Netherlands

Phone: +31 (0)20 337 6718
Email: info@behindthepines.eu

Website: https://www.behindthepines.eu

Changes To This Privacy Policy

Behind The Pines reserves the right to update or modify this privacy policy at any time. Any changes will become effective immediately upon publication on this page.

We recommend reviewing this policy periodically to stay informed about how we protect your data.

Last updated: 17-05-2026